Inovasi Pelayanan Publik Berbasis Digital dalam Meningkatkan Efektivitas Pelayanan Pemerintah kepada Masyarakat

Digital-Based Public Service Innovation in Increasing the Effectiveness of Government Services to the Community

Authors

  • Nur Mutmainna Politeknik Wahdah Islamiyah Makassar, Indonesia Author

Keywords:

digital innovation, public service, service effectiveness, digital transformation

Abstract

This study analyzes the role of digital-based public service innovations in improving the effectiveness of public services. Various government institutions in Indonesia have begun implementing digital transformation through online service platforms, mobile applications, and integrated information systems. These innovations are expected to reduce bureaucratic complexity, shorten service time, and increase transparency. Using qualitative literature analysis, the study finds that digital innovation significantly enhances accessibility, service quality, and public satisfaction. However, challenges remain, such as digital literacy gaps, infrastructure limitations, and system integration issues. Strengthening collaboration, improving digital competence, and ensuring stable technological infrastructure are essential to optimizing public service effectiveness.

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References

Dwiyanto, A. (2021). Reformasi Birokrasi dan Pelayanan Publik. Yogyakarta: Gava Media.

Kemenpan RB. (2022). Pedoman Inovasi Pelayanan Publik. Jakarta: Kemenpan RB.

Nugroho, R. (2020). Manajemen Publik di Era Digital. Jakarta: Prenada Media.

Putra, Y. (2023). “Transformasi Digital dalam Pelayanan Publik di Indonesia.” Jurnal Administrasi Negara, 15(2), 112–123.

Sari, D. (2022). “Inovasi Layanan Berbasis Teknologi pada Pemerintah Daerah.” Jurnal Kebijakan Publik, 8(1), 45–57.

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Published

2025-11-01

Issue

Vol. 1 No. 1 (2025): AMANAH: Jurnal Manajemen Keuangan Sektor Publik

Section

Articles

License

Copyright (c) 2025 Nur Mutmainna (Author)

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

How to Cite

Nur Mutmainna. (2025). Inovasi Pelayanan Publik Berbasis Digital dalam Meningkatkan Efektivitas Pelayanan Pemerintah kepada Masyarakat: Digital-Based Public Service Innovation in Increasing the Effectiveness of Government Services to the Community. AMANAH: Jurnal Manajemen Keuangan Sektor Publik, 1(1), 52-59. https://journal.uwais.ac.id/index.php/amanah/article/view/11