Inovasi Pelayanan Publik Berbasis Digital dalam Meningkatkan Efektivitas Pelayanan Pemerintah kepada Masyarakat
Digital-Based Public Service Innovation in Increasing the Effectiveness of Government Services to the Community
Kata Kunci:
digital innovation, public service, service effectiveness, digital transformationAbstrak
This study analyzes the role of digital-based public service innovations in improving the effectiveness of public services. Various government institutions in Indonesia have begun implementing digital transformation through online service platforms, mobile applications, and integrated information systems. These innovations are expected to reduce bureaucratic complexity, shorten service time, and increase transparency. Using qualitative literature analysis, the study finds that digital innovation significantly enhances accessibility, service quality, and public satisfaction. However, challenges remain, such as digital literacy gaps, infrastructure limitations, and system integration issues. Strengthening collaboration, improving digital competence, and ensuring stable technological infrastructure are essential to optimizing public service effectiveness.
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Referensi
Dwiyanto, A. (2021). Reformasi Birokrasi dan Pelayanan Publik. Yogyakarta: Gava Media.
Kemenpan RB. (2022). Pedoman Inovasi Pelayanan Publik. Jakarta: Kemenpan RB.
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Putra, Y. (2023). “Transformasi Digital dalam Pelayanan Publik di Indonesia.” Jurnal Administrasi Negara, 15(2), 112–123.
Sari, D. (2022). “Inovasi Layanan Berbasis Teknologi pada Pemerintah Daerah.” Jurnal Kebijakan Publik, 8(1), 45–57.
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Hak Cipta (c) 2025 Nur Mutmainna (Author)
Artikel ini berlisensiCreative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
